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Discussion topic: Sky+HD picture keeps disappearing/returning

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This message was authored by Amjad This message was authored by: Amjad

Sky+HD picture keeps disappearing/returning

Hi

 

I really need some help, my sky picture keeps disappearing and returning. Its difficult to watch something. 

 

Can someone please help??

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This message was authored by Mark39 This message was authored by: Mark39

Re: Sky+HD picture keeps disappearing/returning

Posted by a Superuser, not a Sky employee. Find out more

You mean the screen goes completely black or blue? Or something else? Can you describe it?

Amjad
Topic Author
This message was authored by Amjad This message was authored by: Amjad

Re: Sky+HD picture keeps disappearing/returning

Hello mark

 

Thank you for replying, yes it goes black and then returns. Very frequently, in fact every 2 - 3 mins. So we just stop watching sky. 

 

Any help would be grateful mate.

 

Amjad 

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky+HD picture keeps disappearing/returning

Posted by a Superuser, not a Sky employee. Find out more

Have you checked or replaced the HDMI cable between your Sky box and the TV? Try putting both the Sky box and TV in standby and unplugging the cable from both. Turn the ends over, so that the plug that was in the TV is now in the Sky box and vice versa. Also try using a different HDMI port at the TV end, if there's more than one. If neither makes any difference, the next step would be to replace the HDMI cable.

Amjad
Topic Author
This message was authored by Amjad This message was authored by: Amjad

Re: Sky+HD picture keeps disappearing/returning

Brilliant!!! Ok so far so good mark. 

 

Looks like I owe you a coffee mate. 

 

Many thanks for your assistance.

 

Amjad.

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