Janet Burton, 28 little ings,

[jacnatlolliv4]

Janet Burton, 28 little ings,can be watching sky, keeps going on and off regular.  Switch back on and then goes off again in about half an or so. It's being doing this for the last month now!!!!!

[oldfella]

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@jacnatlolliv4 wrote:

Janet Burton, 28 little ings,can be watching sky, keeps going on and off regular.  Switch back on and then goes off again in about half an or so. It's being doing this for the last month now!!!!!

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Hi @jacnatlolliv4 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

(Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.)

If the issue continues suggest you contact Sky for an Engineer

[jacnatlolliv4]

Its not a Q box its a. HD+ box!!!! I have had it years and i have reset and still not keeping goi g off!

[jacnatlolliv4]

Do you havea phone number so i can contact sky for an engineer, please 

[oldfella]

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@jacnatlolliv4 wrote:

Do you havea phone number so i can contact sky for an engineer, please 

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Hi @jacnatlolliv4 

You were posting in the Sky Q forum and so I have moved your thread to the Sky+ forum.

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home