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Discussion topic: I am having problems with sky box and tv it’s showing up no aeriel

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This message was authored by Maddy73 This message was authored by: Maddy73

I am having problems with sky box and tv it’s showing up no aeriel

I have looked on sky box see if all is as it should be it is and came up on tv no aeriel so hence no tv programs 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: I am having problems with sky box and tv it’s showing up no aeriel

Posted by a Superuser, not a Sky employee. Find out more

"no aeriel" is not a message the Sky box produces Sky+ is a satellite service and uses a dish not an aerial

 

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

 

"No Satellite Signal" is an error generated by your Sky box and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and other not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

This message was authored by Mark39 This message was authored by: Mark39

Re: I am having problems with sky box and tv it’s showing up no aeriel

Posted by a Superuser, not a Sky employee. Find out more

Sky boxes don't have an aerial.

 

If the message on your TV is about an aerial, it's referring to a TV aerial connection to your TV, not your Sky box.

This message was authored by caesarome This message was authored by: caesarome

Re: I am having problems with sky box and tv it’s showing up no aeriel

Posted by a Superuser, not a Sky employee. Find out more

A no aerial message is being produced by your TV, a no satellite signal is from your Sky+ box.

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