Box not working

[webbywoody]

Hello anyone there?...box not working 

[Annie+UK]

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@webbywoody wrote:

Hello anyone there?...box not working 

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Not enough detail 😞

BTW, This forum is primarily customer-to-customer help

[Mark39]

Yes, tell us more. What's the box not doing that it should be? Error message?

[Shindy+Dosanjh]

Sky box is not working - on and off

[Annie+UK]

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@Shindy+Dosanjh wrote:

Sky box is not working - on and off

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??? 😞

[Shindy+Dosanjh]

the boxes appear not to be working properly. They are switching off and not clear. 

[Mark39]

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@Shindy+Dosanjh wrote:

the boxes appear not to be working properly. They are switching off and not clear. 

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First - do you have Sky+? Or Sky Q?

What happens to the power light on the front panel when the box switches off? And does your TV then have a blue or black screen?