0

Discussion topic: for 2 movies when only bought one

Reply
This message was authored by Jenny0707 This message was authored by: Jenny0707

for 2 movies when only bought one

Ive been charged for 2 movies - the same movies but one of the orgial and th eother was bonus. I have only purchsed the bonus one have been charged with both ont he same day. 

 

How can i get a refund for the seocnd charge? 

Reply

All Replies

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: for 2 movies when only bought one

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jenny0707 

 

As you have discovered he system would charge you for what it sees as two separate purchases - so yes it would be a good idea to get on to Sky (live chat opens in 10 minutes at 11am which is usually a good way to do this. 

If you see my reply now - logon to live chat a minute or two early and get in the queue for opening 

 

https://www.skystore.com/n/hcus/help/contact-us 

 

good luck 

 

 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion