23 Jul 2023 08:25 PM
I rented the film Megan and it won't play. Why is this please?
23 Jul 2023 08:36 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Kay142987
Can you say a bit more about the circumstances?
when did you rent it ? Did it download ok ?
what are you experiencing? Any error message ?
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
24 Jul 2023 09:41 AM
Yes it's downloaded ok but when I press play it says the content can not be played on this device.
thank you
24 Jul 2023 09:59 AM
Posted by a Superuser, not a Sky employee. Find out moreI would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us