if showing connection to sky q box and network connection why is themer no tv

[Gin2]

We have sky q and 3 mini boxes. understand we can only have 2 mini boxes connected at once. 

1 is not being used a the moment. 

We are having connectivity problems, 

Have a tick for connection to sky q box

have a tick for network connection

Message says

You can't watch TV at the moment as there is a connectivity problem. 

Any ideas? 

[oldfella · Accepted solution]

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@Gin2 wrote:

We have sky q and 3 mini boxes. understand we can only have 2 mini boxes connected at once. 

1 is not being used a the moment. 

We are having connectivity problems, 

Have a tick for connection to sky q box

have a tick for network connection

Message says

You can't watch TV at the moment as there is a connectivity problem. 

Any ideas? 

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Hi @Gin2 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.