16 Jan 2024 03:55 PM
We have a SkyQ box. Over the last year we have found that our Panasonic tv keeps shutting down and going into standby. We've been having this problem more frequently recently (sometimes 5 or 6 times in one evening) and have realised that it happens straight after an ad break, just before cutting back to the programme we are watching. We have to switch the tv off and then back on again. Nothing else works. Before I submit myself to the Sky automated system does anyone have any ideas on this one? Thanks
16 Jan 2024 04:28 PM
Posted by a Superuser, not a Sky employee. Find out more
@Lizbeth66 wrote:
We have a SkyQ box. Over the last year we have found that our Panasonic tv keeps shutting down and going into standby. We've been having this problem more frequently recently (sometimes 5 or 6 times in one evening) and have realised that it happens straight after an ad break, just before cutting back to the programme we are watching. We have to switch the tv off and then back on again. Nothing else works. Before I submit myself to the Sky automated system does anyone have any ideas on this one? Thanks
@Lizbeth66 so is the Sky Q box shutting down or is it still have the green light on it?
16 Jan 2024 05:09 PM
Hi there. I've just checked back on a little video that I took of the problem occurring, and yes the green light stays on on the SkyQ box.
16 Jan 2024 05:31 PM
Posted by a Superuser, not a Sky employee. Find out more
@Lizbeth66 wrote:
Hi there. I've just checked back on a little video that I took of the problem occurring, and yes the green light stays on on the SkyQ box.
@Lizbeth66 thats strange then as it kinda points to the TV do you have another TV you could try on the box to see if it still does it on a second TV ?
17 Jan 2024 12:11 PM
Unfortunately we are a one tv family apart from the very old kitchen tv that won't support Sky! I suppose we could try disconnecting the sky box and running the tv on the digital signal only to see if the same thing happens?
17 Jan 2024 12:22 PM - last edited: 17 Jan 2024 12:23 PM
@Lizbeth66 wrote:We have a SkyQ box. Over the last year we have found that our Panasonic tv keeps shutting down and going into standby. We've been having this problem more frequently recently (sometimes 5 or 6 times in one evening) and have realised that it happens straight after an ad break, just before cutting back to the programme we are watching. We have to switch the tv off and then back on again. Nothing else works. Before I submit myself to the Sky automated system does anyone have any ideas on this one? Thanks
Have a look at the below screen dump for you tv, hopefully it'll help if you turn off both standby's:
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