Somebody else’s ITVX account is signed in on our SKY Q ITVX account so we need to delete the app

[Ryan1303]

Somebody else's ITVX account is signed in on my SKy Q ITVX app so I need to delete and reinstall the app. 

[lettice]

On itvX, to sign out of an account.

Go to settings, selected from the left hand bar and click on sign out.

[Ryan1303]

I can't access the account to be able to sign out because it is pin protected. 

[oldfella]

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@Ryan1303 wrote:

I can't access the account to be able to sign out because it is pin protected. 

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Hi @Ryan1303 

The pin to protect the App should be your Q box pin.