@Allison7 wrote:
My sky has decided not to work. All the menus are as normal, all systems are connected etc, all ticked. Just flicks from plain blue screen & black when I try to watch live tv or any recordings. Any ideas?
just wondering if I'm alone or this is a bigger problem
Hi @Allison7
Have you tried a simple reboot?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
