Sky Q Box very slow

[Customer11]

Our Sky Q box has been very slow for a long time. It disconnects and reconnects to the network constantly, is very slow to download something and connecting to any apps such as Netflix. As a knock on effect all of our mini boxes have the same issue. We have tried turning it off/on, reconnecting all mini boxes, re entering the broadband password and end up in the same place. We have no issues with the broadband on any other device in the house and if we go to the apps through the tv instead of Sky, we have no issues. I think there is an issue with the Sky box itself.

[Tom-W19]

Hi @Customer11 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.