04 Mar 2023 09:49 PM
Hi everyone,
I have sky's tv and broadband package, every time I try to access Sky Atlantic it says I need to upgrade I have also tried putting it on SD instead of HD and UHD.
However, I am still not able to put it running. Is there any suggestion on how to go about this?
Thank you in advance.
06 Mar 2023 02:57 PM
Posted by a Sky employeeUpdate - This has now been resolved on a private chat
04 Mar 2023 09:52 PM
Posted by a Superuser, not a Sky employee. Find out more
@LokeshC wrote:
Hi everyone,
I have sky's tv and broadband package, every time I try to access Sky Atlantic it says I need to upgrade I have also tried putting it on SD instead of HD and UHD.
However, I am still not able to put it running. Is there any suggestion on how to go about this?
Thank you in advance.
Hi @LokeshC
What Sky TV package do you have?
04 Mar 2023 09:56 PM
I am trying to locate that .. but I am unable to find any information on where to find it.
04 Mar 2023 09:58 PM
Posted by a Superuser, not a Sky employee. Find out more04 Mar 2023 10:01 PM
Two things I am coming across:
Sky Signature (contract valid till Nov'23)
and Sky VIP silver
04 Mar 2023 10:03 PM
Posted by a Superuser, not a Sky employee. Find out more
@LokeshC wrote:
Two things I am coming across:
Sky Signature (contract valid till Nov'23)
and Sky VIP silver
OK @LokeshC
First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.
04 Mar 2023 10:05 PM
we already have tried that.. it's in SD only.
04 Mar 2023 10:07 PM
Similarly, I am also unable to use Sky Cinema. Same prompt coming up - you need to upgrade (even with SD)
04 Mar 2023 10:08 PM
Posted by a Superuser, not a Sky employee. Find out more
@LokeshC wrote:
we already have tried that.. it's in SD only.
Hi @LokeshC
I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.
Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?.
04 Mar 2023 10:09 PM
Thank You. Appreciate the help.
we'll await a response from the team.
05 Mar 2023 08:48 AM
Posted by a Sky employeeThank you for escalating this. We’ve sent an invite to chat
06 Mar 2023 02:57 PM
Posted by a Sky employeeUpdate - This has now been resolved on a private chat
27 Feb 2024 07:12 PM
I'm the same. Just got sky Q after waiting two months. And sky Atlantic isn't working, says I've to upgrade.
27 Feb 2024 07:35 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kellie1981 wrote:
I'm the same. Just got sky Q after waiting two months. And sky Atlantic isn't working, says I've to upgrade.
hi @Kellie1981
Welcome to SKY Q
Do you have the HD add on - if not please try changing the default download preference to SD in
Main Menu -> Settings -> Setup -> Preferences
If you do have the HD add on or the above does not sort you please let us know so we can escalate to a SKY support team
27 Feb 2024 07:39 PM
Still not working says
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