Returned my items. Being chased by Sky…

[JB7979]

returned my Sky boxes and peripherals as requested using the returns label but am now being chased as having not returned. Not a good customer experience. 

[Daniel0210]

@JB7979 
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t post an image of the Royal Mail tracking or postal receipt.

[JB7979]

Thanks for the prompt response. No I don't still have the proof as posted 3 weeks ago and assumed as all the process was managed by Sky I wouldn't need.

[Daniel0210]

@JB7979 

To see if they can help you I’ve escalated your post to Sky and the Messaging Team may get in touch with you later today. 

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @JB7979.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.