21 Jul 2023 11:41 AM
TVs upstairs always freezing Bt broadband ok and decent reception?
tried everything
21 Jul 2023 11:54 AM - last edited: 21 Jul 2023 11:55 AM
Posted by a Superuser, not a Sky employee. Find out more
@Argsm wrote:
TVs upstairs always freezing Bt broadband ok and decent reception?
tried everything
hi @Argsm
The first thing you need to be aware is that when your internet/wifi is not SKY then the minis do not use your wifi - they use a wifi generated by the Main box so the mini must be able to connect to the Main Box via this.
When I had my Q box first installed I initially had problems with the mini dropping out most nights - moving my mini just a foot or so to one side & turning off the wifi in the AV amp it was adjacent to cured my problems.
Thus if you can try just moving either or both your main & mini boxes slightly to see if that improves things & also check for anything that might be interfering with the SKY wifi between them (e.g. other devices close by - especially DECT home phones - these are known to often cause interference)
Failing that you might be able to get a wifi booster from SKY
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