18 Jul 2023 08:30 PM
I cannot get a signal on my Sky Q box - I waited over 2 weeks for an engineer to visit yesterday who changed the cable but I am back to square one - cannot get sky as says connectivity problem - please don't make me wait another 2 weeks to get this resolved - it worked for less than 24 hours and still have no Sky
18 Jul 2023 08:50 PM
Posted by a Superuser, not a Sky employee. Find out more
@Tracy+Lee wrote:
I cannot get a signal on my Sky Q box - I waited over 2 weeks for an engineer to visit yesterday who changed the cable but I am back to square one - cannot get sky as says connectivity problem - please don't make me wait another 2 weeks to get this resolved - it worked for less than 24 hours and still have no Sky
Hi @Tracy+Lee
I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.
Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?
19 Jul 2023 09:01 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Tracy+Lee an invite to chat.
19 Jul 2023 10:03 AM
Posted by a Superuser, not a Sky employee. Find out more
@Tracy+Lee wrote:I cannot get a signal on my Sky Q box - I waited over 2 weeks for an engineer to visit yesterday who changed the cable but I am back to square one - cannot get sky as says connectivity problem - please don't make me wait another 2 weeks to get this resolved - it worked for less than 24 hours and still have no Sky
Can you describe exactly what the message is?
21 Jul 2023 09:20 AM
Posted by a Sky employeeUpdate-We are closing this invite now as we have not received a response within 48 hours If you still need help, please let us know so we can re-escalate this for you. Thanks.
No problem. Browse or search to find help, or start a new discussion on Community.
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