Cant download program says i have to upgrade

[nicholas+milburn]

I have tried to change the resolution via preferences I have also restarting my box and it's still not working

[Daniel0210]

@nicholas+milburn 

Any recent changes to your subscription? 

[nicholas+milburn]

Only changes where to remove sky cinema and multi room 

[nicholas+milburn]

But that was over a month ago and it's worked since then 

[Daniel0210]

@nicholas+milburn 
Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

[nicholas+milburn]

Tried that still doesn't work and yes I've got the HD package, I've even updated the software on the box still not working

[Daniel0210]

@nicholas+milburn 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @nicholas+milburn  an invite to chat.

[Addie15]

Update-We are closing this invite now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.