Can’t watch any recordings or download any programs

[Elaine_wardzo57]

When trying to download a program it's says not able to due to a technical issue and when I try to watch a recording it says it is no longer available 

[oldfella]

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@Elaine_wardzo57 wrote:

When trying to download a program it's says not able to due to a technical issue and when I try to watch a recording it says it is no longer available 

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Hi @Elaine_wardzo57 

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If you still cannot make or Access any recordings you may have a Hard drive issues.

Check out the following link.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

[Elaine_wardzo57]

Trying that now

thanks 

[Elaine_wardzo57]

 

[nigea99]

@Elaine_wardzo57 

If you follow the link that @oldfella posted it should give you an option to oder a replacement box