13 Dec 2023 08:51 PM
Hello, tried loading my Apple TV app on sky q box and it loads but will not let me move around or select anything. Been like this for 3 days now?
13 Dec 2023 10:51 PM
I'm having the same problem. Layout looks a little off as well. It's not fully loading the Home Screen content and remote control does nothing
14 Dec 2023 12:18 PM
@QSky can someone help with this?
14 Dec 2023 05:20 PM
I had the same issue yesterday - rebooting the box fixed it for me.
14 Dec 2023 06:07 PM
Just tried that...no effect.
15 Dec 2023 07:50 PM
Same here, just opens then does nothing!
15 Dec 2023 10:38 PM
Reboot worked 2 days ago but nothing now. Just this screen!
15 Dec 2023 11:04 PM
Same happens with us - not been able to watch anything on Apple via sky now for 3 days. Is anyone from SKY reading this?
16 Dec 2023 07:59 AM
Nope no one from @SKYQ has responded
16 Dec 2023 08:50 AM
Posted by a Superuser, not a Sky employee. Find out more
@forestfan1 wrote:Same happens with us - not been able to watch anything on Apple via sky now for 3 days. Is anyone from SKY reading this?
This site is a customer helps customer forum, Sky do not routinely monitor it. I can escalate your issue to them.
16 Dec 2023 11:47 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Claire1981 an invite to chat.
16 Dec 2023 09:13 PM
Also having the same issue on our Sky Q box, Apple TV app is just freezing despite numerous reboots.
17 Dec 2023 09:29 AM
I'm also having this issue. I have tried to restart the Q Box and also refreshed the apps with the hidden settings. Nothing seems to work.
I have been in contact with apple support to see if it's an issue thier end.
17 Dec 2023 05:27 PM
Same issue. Tried rebooting and even factory reset. Partially loads then does nothing.
17 Dec 2023 05:32 PM
Posted by a Superuser, not a Sky employee. Find out moreJust to point out, the two names you've tagged in your posts are not Sky tags. They are customers who unfortunately selected a tag name that suggests they are staff.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion