Stuck abroad no phone line no internet. Can't ring sky as phone says not registered on network. How

[Jc19731973]

Can't make calls as get not registered on networ. Can't use Internet out and about. How are you meant to ring sky??? Messing up my holiday having no call facility and no internet connection.any ideas people ?

[63johnw]

Hi @Jc19731973  what country are you in ? Have you set a sufficiently high monthly spend cap ? Have you tried searching for other local networks ? Is roaming active in your phone settings ? 

[Jc19731973]

In Italy. Had trouble on Thursday night whilst still in England but I think lots of people did. Got the welcome message when I arrived in Italy and it briefly worked for a few hours on Sunday. ENOUGH FOR THEM TO MESSAFE ME TO SAY I HAVE BEEN CHARGED £2 worked for a few hours and now have nothing since then. No phone service and no internet.

Keeps.flasjing up with a message that says  refrehing sim data

[Jc19731973]

Sorry yes spend cap is set high enough also.

[63johnw]

Have you tried connecting to a different network @Jc19731973  ?

[Jc19731973]

Seems to have come back on this afternoon. Suddenly started getting emails and notifications through. Must have been one of the last ones to get fixed from their disconnection issue on Thursday.  Hopefully will stay connected now. Thanks to all those that replied.