Discussion topic: Cancel order

This message was authored by: Hollie1234 · ‎24 Apr 2024

Hi,

I ordered an Apple Watch via sky mobile but accidentally selected the wrong wrist size. I called sky on 150 and asked them to cancel but they said they are unable to and to just refuse the delivery? Is this correct , I do not want to be paying for 2 watches?

This message was authored by: 63johnw · ‎24 Apr 2024

Hi @Hollie1234 yes you can refuse delivery, just tell the DPD driver and he should return it to sky. You could take a photo/video just to keep in case it goes missing. Once it's returned then it will be removed from your account.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: PandJ2020 · ‎24 Apr 2024

If the order has been processed then it may be too late to cancel.

You can either refuse delivery and it will be returned or accept it and arrange a return. (The former is probably easier)

I am just another Sky customer and my views are my own

Discussion topic: Cancel order

Cancel order

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