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Discussion topic: 2 months left on contract but not eligible to upgrade?

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jasslater
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2 months left on contract but not eligible to upgrade?

‎18 Mar 2024 09:28 PM

I was looking forward to upgrading to the 15 Pro Max after my contract ends in May. But I've gone to check the status today and apparently I'm not eligible for an upgrade. Why is this?

 

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63johnw
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Re: 2 months left on contract but not eligible to upgrade?

‎18 Mar 2024 09:59 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @jasslater  give sky a call on 150 so they can look into this for you. I thought the 15 only came out in September/October so not sure how your contract can be finished in May though ?





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caesarome
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Re: 2 months left on contract but not eligible to upgrade?

‎18 Mar 2024 10:00 PM

Posted by a Superuser, not a Sky employee. Find out more
@jasslater wrote:

I was looking forward to upgrading to the 15 Pro Max after my contract ends in May.

 

You can't upgrade once you have finished paying your current device off because once you have paid it off in full you own it so you can not return it to Sky as you can when upgrading.

 

You could call Sky on 150 for help in upgrading now.

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jasslater
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Re: 2 months left on contract but not eligible to upgrade?

‎18 Mar 2024 10:09 PM

I have the 12 right now. I would like to upgrade to the 15

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jasslater
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Re: 2 months left on contract but not eligible to upgrade?

‎18 Mar 2024 10:09 PM

I haven't paid in full yet. My last bill is in May 

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caesarome
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Re: 2 months left on contract but not eligible to upgrade?

‎18 Mar 2024 10:12 PM

Posted by a Superuser, not a Sky employee. Find out more
@jasslater wrote:

I haven't paid in full yet. My last bill is in May 

So you will need to call Sky to see if it is possible to upgrade now.

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