To enjoy this service, please upgrade your subscription.

[caesarome]

@Rhinoceros 

Are you signed in with the correct Sky ID, so for example if you left Sky and then returned after 12 more or more of being away then you would need to setup and use a new Sky ID.

[Jess75]

I have the same problem. I have used Sky go before without any issues. Today when I have tried to watch Sky sport on Sky go it says I need to upgrade my subscription. I am already subscribed to watch Sky sports and have used the same account for the past year.

[caesarome]

@Jess75 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Jess75.

[Tom-W19]

Hi @Jess75 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Jess75]

I was sent a message to say I would receive a form. I never received this form. I asked for it to be sent again and it was actually not replied to. Please don't post as if I have had support and ignored it because that is not the case. Terrible customer service from Sky.

[SineadCl]

I am having the very same issue. Changed my sky package in December and since then I get this error every time I try to watch any channel on Sky Go. I also have problems watching the Netflix app. I keep getting a spinning wheel. I have done "app refresh" several times and this works for a short time only. But of a coincidence I get all these problems when I downgraded my subscription when I never had an issue in the last 3 years! 

[Allicia21]

I also have this issue though I do have the correct subscription 

[Roryg1]

Hi I am having the same issue. Bloody sick of this.

Can someone please help.

No channel works even itv etc. Telling mo no subscription

[caesarome]

@Roryg1 

What is the background to this, are you new to Sky and it isn't working or have you been a customer for a while and are now seeing this upgrade message ?

[Roryg1]

Customer for several years.  Not needed to use the app before but first time using it and doesnt work