Sky go error 50-7

[skypword1]

Every time I go to watch something on sky go lately it tells me error 50-7 I have uninstalled app and still no joy

[caesarome]

@skypword1 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent skypword1 an invite to chat 🙂 

[Addie15]

Update-We have not received a response to our invite in 48 hours, hence we are closing this session now. If you still need help, please don't hesitate to get back in touch. Thanks.

[skypword1]

Yes I still need help I need the link resending please

[caesarome]

I have alerted the messaging team again for you @skypword1 so look out for the chat bubble throughout Monday.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to skypword1.

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Chorlty226]

I've also received this error message, things were working fine the last time I used the app, now showing 50-7

[Chorlty226]

Further to my last, error message now gone and everything working fine again

[Bob+Sande]

Hi,

how was this fixed, I am having the same issue.

thanks

[Chorlty226]

No idea, it either rectified itself or there was something in the background that sorted out the issue 

[Oldie78]

I'm also having this problem. What's the fix?

[tk2571]

i am having the same problem it says check my subscription i cant ind anything on it but when i renewed i was told i had it 

[Liam1029]

I need help with this same issue please