Sky go error 1410

[brutus0111]

Hi, I have the same problem. Error 1410 , wont allow me watch anything .Can someone please help me ?

[caesarome]

@brutus0111 

This is the cause if this error so does this apply:

 Content selected is not available using ID customer has logged in with. Wrong package/Wrong ID are most common causes

[brutus0111]

Hi Caesarome,

I'm a new customer. I'm with sky from July. I've never had a prblem with it before. Nothing changed from then.

[caesarome]

To be clear you were a new customer to Sky in July and had not had Sky in the past ?

[brutus0111]

Yes, that's correct.

[caesarome]

@brutus0111 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Huwie]

Same issue for me. No access to any content without error code 1410

[caesarome]

@Huwie 

Are you a new customer to Sky or a returning one and if the later how long were you away for ?

[Huwie]

Hi there,

I am a new Sky customer as of November. But I have used Sky Go 4 years ago in an old household.

[caesarome]

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@Huwie wrote:

But I have used Sky Go 4 years ago in an old household.

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This might be your issue if you are using the login details you used for this so what you need to do is to logout of the app via settings then setup a new ID to use with the app.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Then login to the app with your new Sky ID and password.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.

[Wade+7]

Hi I am having the same error. I have the selected channels as part of my package but an error code 1410 keeps coming up even though I have logged out my sky go and logged back in again. I have also deleted the app and re-downloaded it!

[caesarome]

@Wade+7 

Is the app connected to your Sky Q box because if it is you need multscreen on your package to use it. If it isn't are you using the correct Sky ID to login to the app with ?

[NiamhMW4]

Hi,

Just signed up to Sky Stream, I get the RTE channels on tv (live in Northern Ireland) but on SkyGo I get the error 1410 for trying to watch RTE1 RTE2 and TG4 which I'd expect to be able to get

Thanks

Niamh