Sky go error 1410

[Darcus+100]

Sorry is this message for me? I haven't cancelled my contract and still have an active account!!

[caesarome]

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@Darcus+100 wrote:

Sorry is this message for me? I haven't cancelled my contract and still have an active account!!

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@Lisa-P1987 has said who the post was aimed at and it wasn't you.

You were sent a chat invite back on the 16th but it looks like after 48 hours you failed to respond to it.

You also didn't answer my question I asked you last month:

@caesarome wrote:

Using the same login details can you view your bill via this link or are you take to your old closed account:

https://www.sky.com/manage/bill/

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[Jane1955]

I too have this problem.. sky go works perfectly on my phone but not imac.. error 1410. can anybody help with this.. I am fed up trying to phone and being kept waiting - the calls are costing a fortune.. thank you. 

[caesarome]

@Jane1955 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Jane1955. 

[Mr+Flibbles+86]

Update - This has now been resolved on a private chat

[TimothyEd]

Hi there we are unable to access any sports channels on sky go despite paying for the package, please can you escalate this message to get this problem sorted. Error 1410 comes up on mobile and laptop app.

[caesarome]

@TimothyEd 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[sarah4952]

I have this error too- I have a package, but when I try to use Sky Go on my laptop it gives me the 1410 error message.

[caesarome]

@sarah4952 

Are you new to Sky or have you been a customer in the past and have returned after being away for a year or longer ?

[TimothyEd]

still haven't recieved a message from sky, nothing has appeard nor a notification indicating one has.

[caesarome]

I have alerted them again for you @TimothyEd so should they not contact you again you will need to call in but keep an eye out for the chat bubble sometime tomorrow.

[Lisa-P1987]

Thank you for escalating this. We have sent TimothyEd an invite to chat 🙂 

[Midders1972]

If you get your BT app through BT, Sky will not allow you to use Sky to watch it. You have to use the BT app. Good luck!

[Addie15]

Update-To best help this query, we advised customer to call our dedicated team. Please do not hesitate to get back to us if you need further assistance. Thank you.