Sky go error 1410

[caesarome]

I have alerted then again for you @Darcus+100 

[Darcus+100]

Thank you. I think the problem is I don't wait around for someone to contact me via this app. I would prefer someone to phone me  just like we used to😀

[Lisa-P1987]

If you wish to talk to someone via the phone, you are welcome to call our team. 

IF you are happy to wait to chat on the community chat, then we can get you through to someone but it is not an instant chat. There will be times where we do not respond immediately. 

[Darcus+100]

Hi Thankyou for your response.  Is it possible someone can call me as I don't fancy waiting for ages for someone to answer?

[caesarome]

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@Lisa-P1987 wrote:

If you wish to talk to someone via the phone, you are welcome to call our team. 

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You also don't need to wait round all day, just check back at a certain time and if the chat is there then you can use it, if not give it a few more hours before looking again.

[Lisa-P1987]

As I mentioned above, you are welcome to call. 

We cannot arrange a call as we are a chat service. We do not have phone facilities set up on our systems. We are here only to support customers via the chat service. 

You can get the number using this link : 

https://www.sky.com/help/articles/troubleshooting-osms-mobile-tablet#get-in-touch

At the bottom of the page there is a telephone number. 

[Lisa-P1987]

Would you like us to send the invite for a chat?

[Darcus+100]

Will it be now?

[Lisa-P1987]

The invite has been sent now Darcus+100, Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[MWilliams1962]

Hi,

Please could you help me with the same issue?

Thanks!

[Addie15]

Update-We received no further response so we are closing this chat now. Please reach out if you need further help. Thank you.

[MWilliams1962]

Hi Addie

I still need help! I cannot access any sports on my sky go for some reason, please could you assist?

Thanks,

Malcolm

[caesarome]

@MWilliams1962 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent MWilliams1962 an invite to chat 🙂 

[Lisa-P1987]

Update - Spoken to MWilliams1962, after checking the account, the reason the customer cannot use Sky Go is because they have cancelled their services with Sky. 

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