Sky go error 1410

[caesarome]

@Darcus+100 

Are you using the same login details from 2 years ago ?

[Darcus+100]

Im not sure. I thought ihad new log in details but im not certain

[caesarome]

Using the same login details can you view your bill via this link or are you take to your old closed account:

https://www.sky.com/manage/bill/

[SDS1957]

I have the same issue. I can play other shows on Sky Go, but despite having a full Sports subscription (the only reason I keep Sky) it gives me this error. 

[Mr+Benn]

Another unhgappy user who cant get Skygo to work on my laptop or pc. It has wprked before fine on both, and Ive not chaged my username or password.   I get the same "you need the relevant SkyTv subscription...error 1410"

It works fine on my Android phone. 

[caesarome]

@SDS1957 @Mr+Benn 

To get you some help with this I have escalated your posts to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent SDS1957 an invite to chat 🙂 

[Mark+B1234]

I am also having this problem, please can someone assist/report?

[caesarome]

@Mark+B1234 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 
 

[Darcus+100]

Hi,

I am still looking for helping and am waiting for someone to contact me.

Thank you

Mark

[Mark+B1234]

Hello,

I am still waiting for a response, please can someone assist?

Thanks

Mark

[Addie15]

Update-There has been no further response to the chat in 48 hours, we are closing it now. Please contact us if you still need help. Thank you.

[Darcus+100]

Hi yes I still need help. No one has contacted me yet and you keep closing the chat!