Sky go error 1410

[davidhumph]

a new one

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent davidhumph an invite to chat 🙂

[dd5help]

hi thanks for the reply, any idea how to get this solved?

[caesarome]

@dd5help 

Are you the same person as @davidhumph ?

[Tom-W19]

Hi davidhumph

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Andy+Wardle]

had sky full package now for over 2 years, never been able to watch sky go away from home, missed loads of football.

I have contacted sky, they say there is no problem there end, not prepared to send someone out, so noboby is prepared to sort out the problem, poor service.

[caesarome]

Sky don't send out engineers for Sky Go issues so as you have posted here I presume you are seeing a 1410 error, prior to the issue starting were you a customer in the past who left and returned after being away for a year or longer ?

[JohnD48]

Same problem, new to Sky, had some issues with signal ETC and after about three weeks and two engineer visits TV is working fine. Sky Go was working fine on my Imac until the last engineer yesterday when I noticed channels total missing off of the guide, and cannot view any Channels. Keep getting the error 1410 about my subscription saying basically I do not have one, which is strange when I am watching all the channels I have in my subscription on the TV. I have basically done all  that I have seen here on this thread without any success, any suggestions

[Steven+Watson]

Sky can't sort it. Loads of people report it. nothing gets done. apart from an invite to a chat line. oh, but prices are going up.

[JohnD48]

Yeah sort of got that impression, seems also to be a problem with Apple devices, although before the engineer gave us a new box yesterday was watching on Imac perfectly. Just will not use anymore. Thanks for quick reply

[caesarome]

---

@JohnD48  I have basically done all  that I have seen here on this thread without any success, any suggestions

---

Did you have the Sky Go app connected to your Sky Q box and you don't now ?

[Darcus+100]

Hi Ive had the same issue. Please can you assist? Thanks 

[caesarome]

Have you been a customer for a while and this 1410 error has just started to appear @Darcus+100 or were you a customer who left Sky for 12 months or more then has returned ?

[Darcus+100]

Hi, I was a sky customer about 2 years ago then i left. I rejoined a few months ago but still get the 1410 error code.