Sky go error 1410

[Lisa-P1987]

Update – We are still looking to help you Steven+Watson. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
 

[Marsad85]

Getting error code 1410 when trying to watch Sky Sports on my Mac. Not changed anything on my sky package recently or on my Mac but have had some recent internet connectivity issues. Please can someone help?

[caesarome]

@Marsad85 

Have you tried logging out of the app (via settings) then rebooting your Mac, then logging back into the app ?

[Marsad85]

@caesarome Thanks. That seems to have worked 😁

[TWMD]

@caesarome I am getting error 1410 on all devices too, can you escalate?

I recenlt updated my email, if that had any effect?

[caesarome]

@TWMD 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent TWMD an invite to chat 🙂 

[dd5help]

same for me mate, any chance of help?

[caesarome]

@dd5help 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent dd5help an invite to chat 🙂 

[Lisa-P1987]

Update – We are still looking to help you dd5help. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[davidhumph]

hi my name is dave i have just downloaded sky go on a new laptop tv works but when i try to watch movies or sports it says error 1410 i have the subscription so please help

[caesarome]

@davidhumph 

Are you a paying Sky TV customer or did you leave Sky in the past and return after being away for 12 months or more ?

[davidhumph]

HI IVE BEEN BACK WITH SKY NEARLY 2 YEARS HAVE ALL THE SUBSCRIPTIONS

[caesarome]

When you returned did you setup a new Sky ID to use or did you continue using the one you had ?