I have Sky Q and multiscreen package, I cant log in to Sky Go on PS5 through the App

[Willikins05]

Hi Sky Community peeps,

I have Sky Q and multiscreen package, I cant log in to Sky Go on PS5 through the App.

When I try to log in, I get this message...

You can't use sky go on this device yet. You'll need a Sky Q Multiscreen, Sky Glass Whole Home or Sky Go Extra subscriptionto access Sky Go on this device.

I have double checked my bill and I have Sky Q subscription active and Multiscreen active. there's no mention of Sky Go Extra which used to be the key to using Sky Go on a console.

I believe Multiscreen supercedes Sky Go Extra? 

Can anyone help?

Ta

[caesarome]

@Willikins05 

You will need to give Sky a call to get Sky Go Extra added which you can for free as a multiscreen customer.

[Willikins05]

Thanks

I'll give that a go.