Currently been asked to upgrade my package to Sky Sports with error 1410.

[frankw46]

I have previously had Sky Sports working on my sky go, and today logging into to try and watch the football, Im present with an error 'You need the revelenat Sky Tv subscription to watch this show. Code 1410.

I have sky sports in my package, but sky go suggests I do. Tried restarting, reinstalling, reset DNS, rebooted everything I can think of, still no luck getting past this subscription issue. I've even removed the sky go devices from the plan with no success either.

Very poor.. quite disappointed.

[caesarome]

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@frankw46 wrote:

I have previously had Sky Sports working on my sky go

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Since you last used it have you made any changes to your TV package ?

[frankw46]

The only think I did was try to log on with the Apple TV app, then realised that was only included in the whole home package, so went back to the Sky Go on Mac.

No subscription changes, or package changes since I signed up. 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We’ve sent an invite to chat 🙂 

[frankw46 · Accepted solution]

My issue has been fixed. Was due to a previously cancelled order and something to do with Sky Go being linked to the one order and had expired. Support have rectified it manually. 

All working now

[Greenfingers001]

Update:

Spoke to @frankw46 and raised off to a back office team, issue has now been confirmed as resolved.

Thanks again for the escalation have a great day 🙂