Logout of the app if you are already logged into it.
As you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID to use.
If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:
https://www.sky.com/myaccount/my-details
Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:
https://www.sky.com/help/diagnostics/sky-id/sky-id
Then login to the Sky Go app with the new ID you have just set up.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
