25 Jul 2022 03:59 PM
My email was hacked. All contacts receiving a junk email referring to Amazon gift vouchers. Since then, I have not been receiving any emails.
It is no point asking for someone to contact my by email when there is a reply
25 Jul 2022 04:01 PM
Posted by a Superuser, not a Sky employee. Find out more@Rossyis67 Have you tried chaning your password?
25 Jul 2022 04:11 PM
Posted by a Superuser, not a Sky employee. Find out moreSign into your email account here:
https://skyid.sky.com/signin/email/
Go to Settings (on the right) > More Settings > Mailboxes > Select your Sky email address.
From here make sure that only your Sky email address is shown in the "Reply to address" box.
Then go back to the left hand menu and select Filters and remove any that you did not setup.
I would then suggest that you set up an email account elsewhere, Gmail for example which providers a more secure service.
25 Jul 2022 10:53 PM
Posted by a Superuser, not a Sky employee. Find out moreIt is highly unlikely you have been hacked. Probably you have given your credentials to scammers, via an email asking you to "verify" your account.
Secure your account as described by @caesarome .
If you wish to open another account, that is your prerogative, but it will be just as open to scammers as your Sky|Yahoo account.
28 Jun 2023 08:53 AM
I wonder if anyone can help. I have had the same scam.
having got my log on details they have sent emails to everyone.
I have changed my password but when I access settings there is no option showing to change the filter and a change to allow me to start receiving emails again.
any ideas?
28 Jun 2023 09:52 AM
Posted by a Superuser, not a Sky employee. Find out more@Picklesmj once you've gone to settings, there's a 'more settings/options' link, where you'll find the filters setting. It's best done on a PC or laptop, as the more settings link isn't always visible on a mobile device. If you're using a mobile, try 'use desktop mode' and you should see it.
28 Jun 2023 10:28 AM
Thanks that's has sorted it.
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