Failing to download emails from server to iPhone

[caesarome]

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@Reds wrote:

Hi, no they are stored in subfolders

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Are they stored in subfolders online or just via the yahoo mail app ?

[Gill+P21]

Hi regarding the Yahoo problem I don't use yahoo I use google, is that the same ? 

[jayach]

@Gill+P21 

Not sure what you mean. If you are using a Sky email address, that runs on the Yahoo platform, so you will be using Yahoo.

[Shed54]

Yes I'm having exactly the same problem.  Sometimes it downloads sometimes it dosent.  I too have deleted and reinstalled yahoo app.  Rang Sky who said it was a problem with Yahoo.  Tried to do a live chat with Yahoo but you have to pay a monthly subscription to talk to someone on Live Chat. Have got absolutely no where and still experiencing the problem.  Can anyone please help?

[jayach]

@Shed54 

If you are using the Yahoo app, there should be no problem. The Apple Mail app does appear to have a problem at the moment.

[gingertim]

I have had the same issue for months. Changed iPhone recently (to a 14 Pro) and the same problem persists. I spoke to Yahoo who said that they were not authorised to deal with 3rd party Internet providers like Sky. I checked and thay were right. Spoke at length to a Sky technician in India and he was as useful as a chocolate fire guard.  Looking back, I'm pretty sure the problems started after an IOS update. My partner's iPhone runs ok with no issues so I think this is pretty random.

Just hope there's a fix soon.

[caesarome]

The fix is to not use the Apple email app but instead install and use something like the Outlook mail app instead.

[gingertim]

I have several email addresses and like the default Apple Email App because it enables all of the addresses to be in one place. I don't want additional Apps to access emails.

The issue still persists but is random.

Today it's not working at all on my iPhone and iPad but the messages do download to Outlook on my PC.

The Sky App password generator does not solve the problem either.

Surely someone knoes how to fix the issue.

[Mark39]

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@gingertim wrote:

I have several email addresses and like the default Apple Email App because it enables all of the addresses to be in one place. I don't want additional Apps to access emails.

The issue still persists but is random.

Today it's not working at all on my iPhone and iPad but the messages do download to Outlook on my PC.

The Sky App password generator does not solve the problem either.

Surely someone knoes how to fix the issue.

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The organisation most likely to know what's required to fix it would be Apple.