Wifi speed and connection

[Jordan011293]

Hi,

I am currently having connection issues and speed issues with my fibre broadband. The connection is very slow and causing my stream to constantly buffer. in the evening I have 2 smart phones and Netflix streaming and the wifi cannot keep up. 

also I was assured that I would receive compensation this month from my previous issues (no wifi for 14 days last month). I was told this would be auto calculated and I would be compensated accordingly, however, this month I have been charged full price. 

thanks.

[Addie15]

Hi there, @Jordan011293. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Jordan011293]

I have spoken to an advisor thank you.