Wifi intermittent and slow - last 4 days

[n8ldn]

Internet dropped out for a few hours on Wed and Thurs last week.  Router rebooted both times.  Has been slow since (Used to be around 30mbps now 5 mbps).  Rebooted again this morning and same slowness.

Have since reset the router but same issue.

My wife and I work from home and this speed is unacceptable.

Stats below:

Router Statistics
System Up Time: 01:20:47
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN MER 1234672 2038565 0 0 0 01:16:56
LAN Up 521367 311720 0 2 0 01:20:47
WLAN (2.4 GHz) Disable 0 0 0 0 0 00:00:00
WLAN (5 GHz) Disable 0 0 0 0 0 00:00:00
Broadband Link Downstream Upstream
Connection Speed 6016 kbps 799 kbps
Line Attenuation D1(26.6 dB) , D2(57.6 dB) , D3(82.7 dB) U0(15.6 dB) , U1(48.1 dB) , U2(51.8 dB)
Noise Margin 5.9 dB 6.2 dB

[JimM1]

@n8ldn You need to log into your account, run the service checker, when it finds the fault, and you do have one as only connected at 6000bp/s up, should allow you to get an engineer to fix. Also link below to run diagnostic tou your router.

https://www.sky.com/help/articles/broadband-diagnostic-start

[n8ldn]

Thanks @JimM1 

I ran the checker and it replied with this:

Your speed's slower than it should be

Our tests have found the speed to your hub is slower than the one we guaranteed you when you ordered your broadband.

It’s usually temporary and caused by extreme weather in your area, like flooding, strong winds or high temperatures.

Because there isn’t a fault with your line, an engineer can't make your speed faster. Your speed should be back to normal within seven days, but if it’s not, get in touch.

The weather in my area has definitely not been extreme and it doesn't look like they will send an engineer out.  How can this be escalated?

[JimM1]

@n8ldn Run the diagnostic to see if it finds a fault, if not good, call sky 150 from your landline, they will run diagnostic from there end.

As you have went from 30000 to 6000 there is a fault that only sky or enginner can fix, could be weather but as you say not in your area.

[PS35]

My WiFi has been rubbish the past couple of weeks and when testing the connection /restarting etc it says no faults in the area, and everything shows up as connected yet it is unbearably slow or interrupted making it impossible to do anything 

Stats below: 

Router Statistics

System Up Time: 29:36:32

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoA 12109597 19965697 0 1834529 16341062 29:33:43 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 12229981 6945420 0 10666 25772 29:34:39 WLAN (5 GHz) Up 8361760 5427049 0 15783200 1038911 29:34:33

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Broadband Link Downstream Upstream Connection Speed (Kbps) 23999 1205 Line Attenuation (dB) 12.5 8.1 Noise Margin (dB) 4.2 9.8

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Poll Interval:

Seconds (at least 3s):

Set Interval Stop

[Highlinder]

@PS35Can see from your router stats that you are on the legacy technology of ADSL this is why your Wi-Fi, You have had jus over 29 1/2 hours uptime on your connection. Is there any other services in your area that are available to give you a better speed?

[PS35]

@Highlinder Thanks for translating these stats, that's really helpful to know. Unfortunately my options are really limited where I live - no idea why, I'm in London, and if I was a few roads over, suddenly there's a whole world of high speed broadband to choose from! It's usually fine for what we use it for,  but recently has started to become infuriatingly unreliable and useless.

[Highlinder]

@PS35  What is the mobile signal like where you are?