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Discussion topic: We are getting regular weak signal messages when using our laptop and have recently experienced a fe

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This message was authored by Vrindavan This message was authored by: Vrindavan

We are getting regular weak signal messages when using our laptop and have recently experienced a fe

We have been experiencing weak signals on our laptops and have had frustrating interruptions to our Zoom sessions. The were in rooms close to the router. 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: We are getting regular weak signal messages when using our laptop and have recently experienced

Posted by a Superuser, not a Sky employee. Find out more

@Vrindavan run a speed test on the  laptop in its usual position then repeat in tgecsame room as your hub if there is a significant difference something is blocking the signal to where yiu work. Anything metal like a radiator completly blocks the signal so simply movinng the hub higher can help. 

You can get apps that help diagnose wifi issues. A useful one is Wifi Analyzer which works on Windows and Android machines. This shows you what wifi signals are in range with their signal strength and channel two signals on the same or adjacent channels will interfere. Typically there can be 4 to 8 dignals within range so your issue could be due to interference. Simply rebooting your hub can help as it should find the best channels to use. Hope that helps.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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