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Discussion topic: Unable to log into Sky Broadband Hub

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This message was authored by LionHeart6790 This message was authored by: LionHeart6790

Unable to log into Sky Broadband Hub

For some reason, the SSID (LIMELIGHT) has completely disappeared and reverted back to the standard SSID on the box.  I tried to log in using the admin password, I had and it wouldnt work.

I then decided to factory reset the unit to try and get it back to normal.  I went to 192.168.0.1 and tried

admin / sky - not working

admin / password on back of hub - not working

admin / lightweight - not working

Ive tried resetting the hub with 10 seconds and 20 seconds, see the power light flash.  

Its driving me up all the wall, can someone help please?

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Unable to log into Sky Broadband Hub

Posted by a Superuser, not a Sky employee. Find out more

@LionHeart6790  Have you tried admin | Wi-Fi password to see if it let's you get into the router settings.



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LionHeart6790
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This message was authored by LionHeart6790 This message was authored by: LionHeart6790

Re: Unable to log into Sky Broadband Hub

Spoke with advisor who suggested holding reset for 60 seconds which did a hard reset on hub.  This fixed the issued

This message was authored by johng2 This message was authored by: johng2

Re: Unable to log into Sky Broadband Hub

I also have the same problem every post tells me it is admin and my wifi password. It is not.

 

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