Sky router not showing as a Wi-Fi option to connect with on any device

[JHarrison1]

Just got new fibre router box installed- but when I try to connect mobiles/laptops, the name of the Wi-Fi isn't being found by any of my devices to connect to it - only the old Wi-Fi router is still showing although it's been unplugged.

Sky tv and the landline phone is working using the new router name.

How can I get the network connection to show so I can connect all my devices to it?

[Mr+Flibbles+86]

Hi there @JHarrison1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @JHarrison1 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks