Sky WiFi Max Problem

[Baggienath7]

Hello, so I today received delivery of my new SR213 Wi-Fi 6 hub and all I can say is very disappointing, the Wi-fi single strength seems to lack compared to the SR103 and the speeds are very up and down, I ended up unplugging it and putting the old SR103 back in, not sure if that's because it connects more affective with the sky boosters I have but through out the home it was very patchy and at some points only getting 1mb on my PlayStation, this can't be correct surely? I called and cancelled today but they are sending me out one 'pod' considering I already have two boosters not sure what that will change, any ideas on how to increase this speeds and maintain a solid Wi-Fi connection? 

also I noticed the WPS button didn't work very well when trying to connect sky glass and sky streaming pucks so I'm not sure it's as stable yet..

Moderator note: subject of thread updated to better reflect the conversation

[TimmyBGood]

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@Baggienath7 wrote:

they are sending me out one 'pod' considering I already have two boosters not sure what that will change

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The Max bundle includes the loan of up to three pods, and these are dedicated WiFi 6 mesh hardware from Plume (as are the guts of the SR213) rather than any previous Sky mesh hardware which uses much older AirTies technology.

You can find multiple reviews of the Plume 'powerpod' / 'superpod' mesh online: it's really rather good.

[Baggienath7]

Thank you, had my first delivery of the pod today and it's improved it massively 

[cuke]

So is this hub now available to non-business users?

[Baggienath7]

Yes, just not to SKY Q customers just yet I believe.

[cuke]

Yep, just read up on it, perhaps at the end of the year..

[hjks1707]

very dissapionted with my new max hub .wifi is very patchy . sky glass pauses now . im on the fast service broadband wish i hadnt change routers. . so many more black spots for wifi

[Chrisee]

@hjks1707 the package allows up,to 3 wifi pods if you have rooms which dont hit decent wifi speeds but you have to ask for them. The very high speeds that wifi 6 offers will only apply if your devices support wifi6 themselves.

[adwarduk]

@Baggienath7  thats my experience as well.  I found with mine moving the pod a few feet in one direction where sockets allow improves it even more.  Its the key make sure the pod is not right on the edge of the range of the hub.  I'll be getting a 2nd pod as I've still got a deadzone and theres a stream device just at the edge of the deadzone but all in all its working ok.  The one thing I also noticed is it took about 2-3 hrs for the pod to full stabalise but thats normal on mesh networks.

[Rahul]

I have a issue with the pods not connecting at all ? I have had 2 replacements and none of them connecting also had the hub replaced.

I have had the engineer out to look at it and fix it but they were unable to find the fault or fix the issue too.

Very disappointing atm. It's with a special team atm so let's see what happens? 

[Baggienath7]

So I ended up cancelled it and going back to my original sky set up, even though it's meant to offer a better service, they are clearly not ready for it yet and I don't fancy paying extra to be a Guinea pig. Even the sky engineer said it might be best to plug in your old set up for a while.

[K-Man72]

Tell me about it,  I decided to upgrade to the new (apparently all singing all dancing) Sky Max router, and what a mistake that was. The wifi network is extremely patchy,  compared to my original Sky Q Hub. Sky sent me a Sky Pod extender,  which doesn't event connect to the router (white led continues to flash), and to top it off, Sky are refusing to send out the previous Sky Q hub as it has been deprecated. However,  I do have a Sky engineer coming out, so let's see what they say. It may just be a faulty router, but I'm doubtful /Kris

[PezzaJP]

The Pods only support wifi 5  - Disapointinly its ony the hub that does wifi 6.

[TimmyBGood]

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@K-Man72 wrote:

 to top it off, Sky are refusing to send out the previous Sky Q hub as it has been deprecated.

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The millions of Q Hubs distributed since late 2015 become obsolete when PSTN is switched off next year, because they cannot support Sky Talk Internet Calls: they will all need replacing by Sky Broadband Hubs or Max Hubs before December 2025.

Why Sky typically won't let users go from a Max Hub to a Sky Broadband Hub is unclear.

[DobuitaSt]

Hey mate, sorry for the massive bump on this. If I buy the plume superpods individually will they work out the box with the sky max hub?

Cheers 🙂