My broadband signal keeps dropping

[DerekAnd]

My broadband signal has been dropping every day for the past few weeks. I've spoken to support over the phone 4 times all with different outcomes. The second call ensured there'd be an engineer out and the final call today saying that there was nothing wrong with the line so no engineer will be calling out. I'm left with a product that's not fit for purpose and no solution from numerous phone calls to sky. I work from home so this will not work for me and am at the point of switching back to my previous supplier and cancelling all of my products with sky due to such poor customer service

[cookiemonsteruk]

@DerekAnd 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[DerekAnd]

Router Statistics System Up Time: 43:27:30 Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoE 5950320 14515740 0 152868 762157 29:59:33 LAN Up 3540308 19624 0 3166918 68 43:27:30 WLAN (2.4 GHz) Up 12591252 6666170 0 11225 1617803 18:33:18 WLAN (5 GHz) Up 33038427 5928821 0 0 204912 18:33:07 Broadband Link Downstream Upstream Connection Speed N/A N/A Poll Interval: Seconds (at least 3s): 10 Set Interval Stop

[jamesn123]

@DerekAnd 

When you posted your stats it looks like your line had been up for 29hrs & the WiFi radios for 18hrs. Would be useful if you could post your stats again right after you notice the issue happening.

Does the connection drop on all devices or just certain ones?