Lost broadband connection no TV channels

[Navinder]

I've restarted and followed all the instructions but no luck. Any suggestions. How do I speak to someone ahhggrrr

[peter-marlow+1966 · Accepted solution]

Phone sky, listen to the message,  after they ask you  if you  want  to  use the link say no  you will  then get to talk to someone  at sky , I do this all the time  and always  speak to a person 

[Navinder]

Thank you so much. I took your advice and got the problem sorted within 10 mins! 

[peter-marlow+1966]

Glad to help, do this every time you need to phone them and you will  also get to speak to someone