I want to cancel my sky broadband and stream

[Claire411]

I want to cancel my sky broadband and stream I'm thinking of going to another company

[Tiggy46]

@Claire411 

This is a customer forum, you're not speaking to customer services here.

Sky Broadband and Sky Talk
~ To cancel totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband
If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.
You’ll need to return any loaned router to Sky, so it’s important you get proof of posting and keep it indefinitely. Return packaging will be sent out to you near the end of the notice period.

[daveNOS]

@Claire411 To cancel Sky stream you will have to call, for broadband if you are moving to another provider all you need to do is place an order, that will then start the cancellation process with Sky( this does not apply if moving to Virgin media or an alt net supplier, if moving to one of those you need to call Sky yourself to cancel).