Discussion topic: I am trying to cancel my broadband as I moved to fibrus 4 months ago. And am paying for both.

This message was authored by: hazelbank1 · ‎18 Sep 2023

I am trying to cancel my broadband I am out of contract an moved to fibrus 4 months ago but am still paying for sky.

cheers

This message was authored by: Highlinder · ‎18 Sep 2023

@hazelbank1 Did you inform Sky 4 months ago that you intended to cancel and move to your new provider?

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This message was authored by: TimmyBGood · ‎18 Sep 2023

@hazelbank1 wrote:

moved to fibrus 4 months ago but am still paying for sky.

Unfortunately that would be correct: Fibrus is an altnet ISP (laying their own optical infrastructure) and so such a move is not a 'switch' covered by the Ofcom system where the 'gaining' ISP notifies the 'losing' one (Sky)

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: I am trying to cancel my broadband as I moved to fibrus 4 months ago. And am paying for both.

I am trying to cancel my broadband as I moved to fibrus 4 months ago. And am paying for both.

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Re: I am trying to cancel my broadband as I moved to fibrus 4 months ago. And am paying for both.

Re: I am trying to cancel my broadband as I moved to fibrus 4 months ago. And am paying for both.

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