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Discussion topic: Email address to cancel Sky wifi

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This message was authored by Unhappycamper99 This message was authored by: Unhappycamper99

Email address to cancel Sky wifi

Is there an email address to cancel wifi rather than calling? I am in the UAE so the cancellation line does not work. Bit of a farce that a phone call is required and that there is not a simple cancellation button anywhere.

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This message was authored by GD1 This message was authored by: GD1

Re: Email address to cancel Sky wifi

Posted by a Superuser, not a Sky employee. Find out more

@Unhappycamper99  No sky don;t se email as a communication method more so for cancellations.

 

https://www.sky.com/help/articles/cancel-sky-broadband

 

You'll need to call.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Email address to cancel Sky wifi

Posted by a Superuser, not a Sky employee. Find out more

@Unhappycamper99 wrote:

Is there an email address to cancel wifi rather than calling? I am in the UAE so the cancellation line does not work. 


@Unhappycamper99 

Sky don't use email as a general communication method. You may have to wait until you're back in the UK. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by lettice This message was authored by: lettice

Re: Email address to cancel Sky wifi

Posted by a Superuser, not a Sky employee. Find out more

You will need to call Sky to cancel your broadband.

You cannot cancel this via any online method, including email.

 

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Email address to cancel Sky wifi

Posted by a Superuser, not a Sky employee. Find out more

@Unhappycamper99 

 

Note that a non-geographical telephone number typically isn't reachable outside the country in which it operates.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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