Broadband

[Nicolaisla]

Hi I have just been activated today  for sky broadband,I have set the box up and done the everything it tells me to.it's not working ,I have contacted sky who said there having issues connecting it so an engineer is booked to check outside my property,they have said this can take up to 2 days before anyone comes out to check. I have left my last internet provider so have now been left with no tv and internet,I have sky glass tv. Usually i don't have any issues changing broadband. Just typical when I've finished my night shifts and all I want to do is relax and watch tv. Why does it take so long for an engineer to check ? 

[TimmyBGood · Accepted solution]

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@Nicolaisla wrote:

Why does it take so long for an engineer to check ? 

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Because that's a typical timescale for Openreach availability.

[Colin0000]

If I remember correctly, if you have a TV aerial you can access Freeview on the Glass TV?

[Nicolaisla]

Thank you I will try that 

[David0]

I decided to get full fibre, it was installed (very poorly) 26th October 2023, what a load of trash. Speed drops regularly and have had no internet at all on occasions! I'm on my 3rd router 2 being the latest models,

I  dread to think the amount of times I have been in touch about the problem. Each time on hold for ages, to go through the reset process and to be told "the speed is fine up to the house"

On Saturday 2nd December it was agreed it was an internal issue and an engineer will cometo the house.

Today 4th I recieved 2 txt msgs saying hi it's SKY has your issue been resolved yes or no. When I rang again the person advised me that the msg  was from open reach, so why say it's Sky. Very misleading!! 
 I've totally had enough I did have Superfast Broadband copper to the house which was consistently good so I really don't get it. 

As an add on I was asked to subscribe to get a mini box to help the speed. 

What a shambles SKY is

[jamesn123]

Hi @David0 

Please post your router stats along with a screenshot of a speedtest taken on a device connected to your hub via ethernet.