Broadband loses connection repeatedly everyday

[ChrisBW]

Every day our Internet goes down multiple times. Following the online steps does nothing and usually just amounts to unplugging the hub. The online system seems deliberately set up to make it hard to complain, and the few times we manage to get through, sky just books an open reach engineer who can't fix the problem. What is our best route to actually getting Sky to fix our Internet? We need them to actually fix their equipment that doesn't seem to be working or admit they can't provide the level of service they are charging us for!

[Chrisee]

@ChrisBW normally Sky hubs work reliably so there is an issue in your network or line that needs sorting if you start by posting yout hub's stats forum members can probably help diagnose what is wrong see Find your Sky Broadband router statistics