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Discussion topic: Broadband keeps going down

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This message was authored by Jordy34 This message was authored by: Jordy34

Broadband keeps going down

My internet keeps going off. The power light and WiFi light are both green but voice and internet keep flashing orange for a few minutes then they turn green and then few minutes later there flashing orange again. The internet works for a few minutes while they all green but once they start flashing orange I loose connection.

could someone help? 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband keeps going down

Posted by a Superuser, not a Sky employee. Find out more

@Jordy34 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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