Unlink old house and relink new household

[Claire140]

I have recently moved and need to unlink my Sky ID from the old household account and link it with my new household. Is this possible?

I was a secondary user in the old household and need to be an authorised user in the new household.

I have a mobile product linked to my Sky ID currently.

[caesarome]

When you moved did you cancel at your old address and start again as a new customer at your new property or did you use Skys home moving service ?

[Claire140]

Neither. My old housemates still live at the previous address and the broadband and tv products are still active.

[caesarome]

In that case you will need to set up a new ID as you have started with a new account at your new address. This will mean using a different email address during the setup process.