Issue with linking sky mobile to tv

[PaulMac3]

Having a nightmare trying to link the 2 accounts. Have spent hours on phone to both sky mobile team and tech Ibm support. Have a tv account and sep mobile which was linked to email no longer in service. Teams tried to link and it showed mobile order but can't access contract to sign as just tells me to sign it. Also tried setting up a completely new Id but same issue. Tech team unlinked but now can't link back and going round in circles. Can anyone help as need to sign the phone contract? 

[caesarome]

You don't actually link your TV account to your TV as you link it to your Sky ID so this link should help you to do this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[PaulMac3]

Have tried this multiple times and it doesn't work which is why putting this on. It only shows the tv account and not mobile although it has the mobile order on it. It has a link under tv to sign mobile credit agreement but when click on it it asks me to sign in again so doesn't recognise as linked 

[caesarome]

@PaulMac3 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @PaulMac3.

[PaulMac3]

It's been 4 hours and still no chat bubble has appeared

[caesarome]

As you can see from the post above it was sent to you at 10.07 this morning so if you don't see it at the bottom of this page see if you do when using an alternative browser.